GrowthSpir Logo

Refund Policy

We're committed to your satisfaction and learning success. Here's everything you need to know about our refund process and policies.

1 Refund Eligibility

At GrowthSpir, we believe in the value of our career development programs. Our refund policy is designed to be fair while protecting the integrity of our educational offerings. You may be eligible for a refund under the following circumstances:

  • A
    Within 14 days of purchase: Full refund available if you haven't accessed more than 25% of the course content or attended live sessions.
  • B
    Technical issues: If persistent technical problems prevent you from accessing course materials and cannot be resolved within 5 business days.
  • C
    Course cancellation: If GrowthSpir cancels a program or significantly changes the curriculum before course completion.
  • D
    Duplicate enrollment: If you accidentally enrolled in the same program multiple times.

️ Important Note

Refunds are not available for completed courses, programs where certificates have been issued, or after 30 days from the original purchase date, regardless of circumstances.

2 Refund Process Timeline

Our refund process is streamlined to ensure you receive your refund as quickly as possible. Here's what you can expect:

1

Submit Request (Day 1)

Submit your refund request through our customer portal or by emailing [email protected]. Include your enrollment details and reason for refund.

2

Review Process (Days 2-5)

Our team reviews your request against our refund criteria. We may contact you for additional information or clarification.

3

Decision Notification (Day 5-7)

You'll receive an email notification about the status of your refund request, including next steps if approved.

4

Processing (Days 7-14)

Approved refunds are processed back to your original payment method. Processing time varies by payment provider.

3 Payment Methods & Processing

Refunds are processed back to your original payment method. Processing times vary depending on how you paid:

  • Credit/Debit Cards: 5-10 business days after processing. May take longer depending on your bank's policies.
  • Bank Transfers: 7-14 business days. International transfers may take additional time.
  • PayPal: 3-5 business days. Refunds appear as credits in your PayPal account.
  • Gift Cards/Credits: Refunded as account credits that can be used for future purchases.

Processing Fees

Please note that payment processing fees (typically 2.9% +
GrowthSpir Logo

Refund Policy

We're committed to your satisfaction and learning success. Here's everything you need to know about our refund process and policies.

1 Refund Eligibility

At GrowthSpir, we believe in the value of our career development programs. Our refund policy is designed to be fair while protecting the integrity of our educational offerings. You may be eligible for a refund under the following circumstances:

  • A
    Within 14 days of purchase: Full refund available if you haven't accessed more than 25% of the course content or attended live sessions.
  • B
    Technical issues: If persistent technical problems prevent you from accessing course materials and cannot be resolved within 5 business days.
  • C
    Course cancellation: If GrowthSpir cancels a program or significantly changes the curriculum before course completion.
  • D
    Duplicate enrollment: If you accidentally enrolled in the same program multiple times.

️ Important Note

Refunds are not available for completed courses, programs where certificates have been issued, or after 30 days from the original purchase date, regardless of circumstances.

2 Refund Process Timeline

Our refund process is streamlined to ensure you receive your refund as quickly as possible. Here's what you can expect:

1

Submit Request (Day 1)

Submit your refund request through our customer portal or by emailing [email protected]. Include your enrollment details and reason for refund.

2

Review Process (Days 2-5)

Our team reviews your request against our refund criteria. We may contact you for additional information or clarification.

3

Decision Notification (Day 5-7)

You'll receive an email notification about the status of your refund request, including next steps if approved.

4

Processing (Days 7-14)

Approved refunds are processed back to your original payment method. Processing time varies by payment provider.

3 Payment Methods & Processing

Refunds are processed back to your original payment method. Processing times vary depending on how you paid:

  • Credit/Debit Cards: 5-10 business days after processing. May take longer depending on your bank's policies.
  • Bank Transfers: 7-14 business days. International transfers may take additional time.
  • PayPal: 3-5 business days. Refunds appear as credits in your PayPal account.
  • Gift Cards/Credits: Refunded as account credits that can be used for future purchases.

Processing Fees

Please note that payment processing fees (typically 2.9% + $0.30) are non-refundable and may be deducted from your refund amount. This covers the costs associated with payment processing services.

4 Special Circumstances

We understand that life can present unexpected challenges. Here are some special circumstances we consider:

  • Medical Emergencies: Documented medical emergencies may qualify for refunds beyond the standard 14-day window. Medical documentation required.
  • ‍
    Job Loss: Recent job loss may qualify for partial refunds or course deferrals. Employment verification may be required.
  • Course Mismatch: If the course content significantly differs from what was advertised, we may offer refunds or alternative courses.
  • Technical Compatibility: If your device or internet connection cannot support the course platform despite meeting stated requirements.

Each special circumstance is reviewed individually by our customer success team. We aim to find fair solutions that support your learning journey while maintaining our business sustainability.

5 What's Not Refundable

To maintain the integrity of our programs and ensure fairness to all learners, the following items are not eligible for refunds:

  • Completed Courses: Any course where you've accessed 100% of the content or received a completion certificate.
  • Downloaded Materials: Courses where you've downloaded all available resources, templates, or bonus materials.
  • Live Session Attendance: Programs where you've attended live coaching sessions, workshops, or Q&A calls.
  • Promotional Pricing: Courses purchased during special promotions or with significant discounts may have modified refund terms.
  • Third-Party Services: External certifications, software subscriptions, or tools included with your course purchase.

Alternative Solutions

Even if you're not eligible for a refund, we may offer alternative solutions such as course credits, program transfers, or extended access periods. Contact our team to discuss options.

6 How to Request a Refund

Requesting a refund is straightforward. Follow these steps to ensure your request is processed quickly:

  1. 1
    Log into your account at killmainhamgaoimuseum.icu and navigate to your course dashboard.
  2. 2
    Click "Request Refund" next to the course you'd like to refund, or email [email protected] directly.
  3. 3
    Provide required information: Purchase date, order number, and detailed reason for refund request.
  4. 4
    Submit supporting documentation if applicable (medical records, employment verification, etc.).
  5. 5
    Wait for confirmation - you'll receive an email acknowledgment within 24 hours.

For fastest processing, please include your full name, email address used for purchase, and order number in all communications.

Questions About Refunds?

Our customer success team is here to help. We're committed to finding solutions that work for everyone and ensuring your experience with GrowthSpir exceeds expectations.

[email protected]
+1 (819) 758-1600
79 Ardagh Rd, Barrie, ON L4N 9B6
.30) are non-refundable and may be deducted from your refund amount. This covers the costs associated with payment processing services.

4 Special Circumstances

We understand that life can present unexpected challenges. Here are some special circumstances we consider:

  • Medical Emergencies: Documented medical emergencies may qualify for refunds beyond the standard 14-day window. Medical documentation required.
  • ‍
    Job Loss: Recent job loss may qualify for partial refunds or course deferrals. Employment verification may be required.
  • Course Mismatch: If the course content significantly differs from what was advertised, we may offer refunds or alternative courses.
  • Technical Compatibility: If your device or internet connection cannot support the course platform despite meeting stated requirements.

Each special circumstance is reviewed individually by our customer success team. We aim to find fair solutions that support your learning journey while maintaining our business sustainability.

5 What's Not Refundable

To maintain the integrity of our programs and ensure fairness to all learners, the following items are not eligible for refunds:

  • Completed Courses: Any course where you've accessed 100% of the content or received a completion certificate.
  • Downloaded Materials: Courses where you've downloaded all available resources, templates, or bonus materials.
  • Live Session Attendance: Programs where you've attended live coaching sessions, workshops, or Q&A calls.
  • Promotional Pricing: Courses purchased during special promotions or with significant discounts may have modified refund terms.
  • Third-Party Services: External certifications, software subscriptions, or tools included with your course purchase.

Alternative Solutions

Even if you're not eligible for a refund, we may offer alternative solutions such as course credits, program transfers, or extended access periods. Contact our team to discuss options.

6 How to Request a Refund

Requesting a refund is straightforward. Follow these steps to ensure your request is processed quickly:

  1. 1
    Log into your account at killmainhamgaoimuseum.icu and navigate to your course dashboard.
  2. 2
    Click "Request Refund" next to the course you'd like to refund, or email [email protected] directly.
  3. 3
    Provide required information: Purchase date, order number, and detailed reason for refund request.
  4. 4
    Submit supporting documentation if applicable (medical records, employment verification, etc.).
  5. 5
    Wait for confirmation - you'll receive an email acknowledgment within 24 hours.

For fastest processing, please include your full name, email address used for purchase, and order number in all communications.

Questions About Refunds?

Our customer success team is here to help. We're committed to finding solutions that work for everyone and ensuring your experience with GrowthSpir exceeds expectations.

[email protected]
+1 (819) 758-1600
79 Ardagh Rd, Barrie, ON L4N 9B6