Privacy Policy

We collect information to provide you with exceptional career development services and historic site interpretation training. The types of information we gather include:

Personal Information You Provide

• Name, email address, and phone number when you register for our programs
• Professional background and career goals during enrollment
• Payment information for course fees and program participation
• Educational history and certifications relevant to historic interpretation
• Feedback and testimonials you choose to share with us

Automatically Collected Information

• Website usage patterns and navigation behavior
• Device information including IP address, browser type, and operating system
• Learning progress and course completion data
• Communication preferences and interaction history

Your information helps us deliver personalized career development experiences tailored to your professional goals. We use your data for several key purposes:

1. Providing access to our learning programs and historic site interpretation training
2. Personalizing your educational experience based on your career objectives
3. Communicating important updates about courses, schedules, and program changes
4. Processing payments and managing your account billing information
5. Analyzing program effectiveness to improve our curriculum and teaching methods
6. Sending relevant career development resources and industry insights
7. Maintaining records for certification and professional development tracking

We work with trusted partners to deliver comprehensive career development services. Here's how we handle data sharing:

Service Providers

We share limited information with vendors who help us operate our platform, including payment processors, email service providers, and learning management system partners. These companies are contractually obligated to protect your information and use it only for specified purposes.

Educational Partners

For certification programs and continuing education credits, we may share completion records with accredited institutions or professional organizations. This sharing always occurs with your explicit consent and knowledge.

You have significant control over your personal information. Understanding your rights helps you make informed decisions about your data:

Access and Portability

You can request a complete copy of all personal information we have about you. We'll provide this data in a commonly used format within 30 days of your request. This includes your learning progress, communication history, and account details.

Correction and Updates

Keep your information accurate by updating your profile anytime through your account dashboard. You can also contact us directly to correct any errors or outdated information we may have on file.

Deletion Rights

You may request deletion of your personal information, though we may need to retain certain records for legal compliance or legitimate business purposes. We'll explain what can be deleted and what must be retained when you make a request.

• Request data deletion by contacting our privacy team
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable
• Request restriction of certain data processing activities

Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your data:

Technical Safeguards

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Secure servers with restricted access and monitoring
• Multi-factor authentication for administrative access
• Regular backup procedures with encrypted storage

Organizational Measures

Our team receives ongoing privacy training, and we maintain strict policies governing data access. Only authorized personnel can access your information, and all access is logged and monitored for security purposes.

We retain your information only as long as necessary to provide services and meet legal obligations. Our retention practices balance your privacy with practical needs:

Retention Periods

• Active account information: Retained while your account remains active
• Course completion records: Maintained for 7 years for certification purposes
• Financial records: Kept for 7 years as required by Canadian law
• Marketing communications: Retained until you opt out or request deletion
• Website analytics: Aggregated data retained for 3 years

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in most cases, though some records may need to be retained for legal compliance.

As a Canadian company, we primarily process data within Canada. However, some of our service providers may process information in other countries with adequate privacy protections:

• All international transfers comply with Canadian privacy laws
• We ensure adequate safeguards are in place for cross-border data processing
• Service providers must meet our privacy and security standards
• Data processing agreements govern how your information is handled internationally

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our website.

Minor updates may be posted without direct notification, so we encourage you to review this policy periodically. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Your continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may close your account or contact us to discuss your concerns.